BumBunny Baby is not responsible for lost or stolen packages confirmed to be delivered by the carrier's tracking link.

Our Package Protection policy is crafted with the utmost care to guarantee your satisfaction in every purchase. This policy serves as a comprehensive shield against potential issues such as damage, loss, or theft of your order, ensuring that you have a reliable recourse in case of unforeseen circumstances. To maintain the integrity of this policy and to prevent misuse, we have implemented a thorough review process for all claims, aiming to deter excessive use and the submission of fraudulent claims.

If, unfortunately, your package is not delivered or sustains damage during transit, you have the option to submit a claim to our dedicated team. This process enables you to receive either a prompt replacement order or store credit, providing a swift resolution to any concerns you may encounter.

For packages marked as "DELIVERED" but not received, we kindly request that you submit a claim within 5 days of the delivery confirmation. To ensure the validity of claims for undelivered or damaged orders, we stipulate that they must be filed within 14 days from the recorded "delivery" date.

In cases where orders are not marked as "delivered" and are presumed lost by the carrier, we commit to issuing store credit equivalent to the original purchase cost. In situations where packages arrive in a damaged condition, we prioritize sending a replacement. If this proves impractical, rest assured that store credit will be provided at the original purchase cost. It's essential to note that our Package Protection policy is designed to facilitate resolution rather than offering refunds to the original payment method.

To uphold the effectiveness of this policy, we have implemented a meticulous review of all claims. This ensures that each claim is thoroughly assessed, preventing any potential misuse or fraudulent attempts. To initiate a claim, kindly submit your order number and contact information along with a detailed description of the issue using the form below. Our dedicated team is committed to assisting you through this process, ensuring that your experience with us remains positive and reliable.

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